Privacy Policy for Muluwa Lodge Effective Date: 01 December 2024 At Muluwa Lodge ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website [insert URL] or make reservations with us.
1. Information We Collect We collect different types of information to provide and improve our services:
- Personal Information: When you make a reservation, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, mailing address, payment details, and booking preferences.
- Usage Data: We may collect data about how you access and use the website, including your IP address, browser type, device information, pages visited, time spent on the site, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control cookie preferences through your browser settings.
2. How We Use Your Information We use the information we collect in the following ways:
- To process and confirm reservations and bookings
- To send you reservation confirmations, updates, and marketing communications (if you have opted in)
- To improve and personalize your experience on our website
- To respond to inquiries, feedback, or customer service requests
- To analyze and monitor website traffic and performance
- To comply with legal obligations and enforce our policies
3. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as payment processors, marketing partners, and analytics providers. These parties are obligated to protect your information and may only use it for the purposes specified by us.
- Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights, safety, and property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet can be completely secure, and we cannot guarantee the absolute security of your information.
5. Retention of Data We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that period, your information will be securely deleted or anonymized.
6. Your Rights and Choices Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access, update, or delete your personal information
- The right to opt-out of receiving marketing communications
- The right to withdraw consent for processing personal information
- The right to request that we restrict or object to the processing of your data
To exercise these rights, please contact us at
centralres@muluwa.co.za 7. Third-Party Links Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy practices, or policies of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information.
9. Changes to This Privacy Policy We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this privacy policy periodically for any updates.
10. Contact Us If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Muluwa Lodge
Curlews Road, White River, 1240
+27 (0)82 939 0629
centralres@muluwa.co.za 
